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Data Management Specialist
at A1 Placement
A Philadelphia based tech company is in need of a Data Management Specialist (tier 1) to support technology related requests from end-users by providing functional and technical Helpdesk services through serving as a functional and Helpdesk Analyst.
Duties and Responsibilities
Assists with the day-to-day onsite user support on a variety of application issues. Identifies, researches, and resolves technical problems, responds to telephone calls, emails and personnel requests for application support. Documents, tracks and logs issues into the agency IT Ticketing Reporting System.
The IT Specialist provides technical support (e.g. Tier I) which includes analyzing and documenting bugs and/or glitches, resolving technical problems and/or preparing quantitative data. Provides functional and technical support; which includes troubleshooting issues and assessing operational processes to document where automation may improve service delivery, accuracy of data collected, and or streamline processes improving end results. Assists with the maintenance of data management systems (such as ARIBA or other IT Data Tracking Systems (Prism, Remedy, etc.).
Qualifications and Education
Undergraduate or graduate degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks
One (1) year of specialized experience at the CS-11 grade level. Specialized experience is experience that has equipped the applicant with the competencies, knowledge, skills, and abilities to successfully perform the duties of the IT Specialist position, including but not limited to: providing Tier I Helpdesk technical support and preparing quantitative data for operational reports; documenting, logging, and tracking IT issues through an IT Ticketing System, such as Remedy, Ariba, Zendesk, etc.; testing, debugging, and maintaining data management systems.