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Client Services Representative I

at Canon

Posted: 7/6/2019
Job Reference #: 21412
Categories: Sales, Customer Service

Job Description

  • LocationUS-PA-Oaks
    CompanyCanon Solutions America, Inc.
    Requisition ID
    21412
    Category
    Facilities
    Position Type
    Full-Time
  • Overview

    Responsible for prompt delivery of various on-site work assignments, providing customer service and ultimately, customer satisfaction.

    Responsibilities

     
    Mail/Courier Services- Responsible for prompt and accurate receiving, sorting, delivery, pick up, and processing of all courier items, interoffice mail, newspapers, magazines and all classed of United States Postal Services mail. Tracks courier and accountable items (FedEx, UPS, Certified Mail, etc). Researches and routes unidentified and generic mail. Receives, logs, delivers and tracks messenger items. Responds to customer requests. Performs routine upkeep of equipment. Records and tracks customer inquiries and fulfillment of requests.

    Shipping/Receiving- Responsible for shipping and receiving incoming and outgoing packages, materials, parts, or products and verifying and maintaining records of all shipments. Receives shipments and counts pieces, retains shipment paperwork, follows delivery schedule for incoming shipments, and secures customer signatures. Responsible for operating shipping/receiving equipment, responding to customer requests, data entry, and maintaining inventory.

    Copier Maintenance- Responsible for customer satisfaction through the performance and maintenance of reprographic equipment at customer location. Follows daily, established maintenance processes and procedures. Maintains routine upkeep of equipment including cleaning glass and surfaces, clearing paper jams, replenishing toner and loading paper. Evaluates equipment issues and notifies service department if unable to resolve. Delivers paper. Assists end-users in basic functionality of equipment. Records meter reads. Maintains service activity reports. Monitors supplies and restocks inventory.

    Office Services- Responsible for performing general front office reception duties such as greeting visitors, answering phone calls, taking messages, scheduling conference rooms, entering data into computer. Responds to customer needs and requests, accepts deliveries and sets up food and beverages for meetings. May also be responsible for copy/binding/copier maintenance.

    Qualifications

    Typically requires general education and/or vocational training.
    - High school diploma or equivalent.
    - Basic computer skills/technical knowledge.
    - Ability to juggle multiple tasks and prioritize in order to meet deadlines.
    - Good customer service and communication skills.
    - Ability to lift up to 50lbs.
    - Ability to spend extended periods of time standing, bending, walking, reaching, and pulling while performing duties.

    Company Overview

    About our Company - Canon Solutions America provides industry leading enterprise, production, and large format printing solutions, supported by exceptional professional service offerings. With the technology offerings of the Canon and Océ brands, Canon Solutions America helps companies of all sizes find ways to: improve sustainability, increase efficiency, and control costs in conjunction with high volume, continuous feed, digital and traditional printing, and document management solutions. A wholly owned subsidiary of Canon U.S.A., Inc., Canon Solutions America is headquartered in Melville, N.Y. and has sales and service locations across the U.S.

    Canon Solutions America offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, profit sharing, success sharing, educational assistance, recognition programs, vacation, and much more.

    We are an EEO/AA employer. Minority/Female/Individuals with Disabilities/Protected Veterans.

    If you are not reviewing this job posting on our Careers’ site csa.canon.com/careers, we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at csa.canon.com/careers.

    #CSA

    Posting Tags

    #LI-DNP #CSACB
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