CVS Health

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Patient Care Technician: Multi-Dose Packaging Call Center

at CVS Health

Posted: 5/13/2020
Job Status: On Call
Job Reference #: 1239826BR
Keywords:

Job Description

Job Description
* Please note: this position is not work from home and will report to our La Habra Call Center location.

Does helping patients find tools and services to help drive adherence energize you? If so, come join our team in La Habra, California!

We have a collaborative group that delivers new opportunities to patients to help them maintain their medication regimens. Every day, our team provides high levels of customer service to our most chronic patients via both scripted and non-scripted interactions to ensure they have a flawless experience filling their prescriptions at CVS Pharmacy. We also offer a comprehensive benefits package which includes health, dental, and vision insurance, and full-time employees earn 16 days off with additional paid legal holidays.

We help customers by engaging them over the phone, and you will utilize numerous software applications to assist customers with resolution of any customer service issue. We offer services that improve their medication adherence and assist with enrollment into the recommended program.

If this sounds interesting to you, come join our team!

Required Qualifications
-Minimum of 1 year patient care experience in any healthcare field
-Ability to complete all required training programs

Preferred Qualifications
-Previous or current call center, retail and/or alternate pharmacy setting experience
-Past Tenure at CVS Pharmacy, with proficiency in RxConnect and CVS programs
-Valid California Pharmacy Technician license
-Bilingual-Spanish

Education
Verifiable High School diploma or a GED

Business Overview
It’s a new day in health care.

Combining CVS Health and Aetna was a transformative moment for our company and our industry, establishing CVS Health as the nation’s premier health innovation company. Through our health services, insurance plans and community pharmacists, we’re pioneering a bold new approach to total health. As a CVS Health colleague, you’ll be at the center of it all.

At CVS Health, we work every day to help people on their path to better health. Never has it been more important for us to deliver on our purpose to our valued customers, patients, members, and employees. With a presence in communities across the country, CVS Health colleagues are and will continue to be a critical piece of the country’s health care solution. The health and safety of our employees, patients, customers, and members is our top priority as we face the impact of COVID-19 together. If you would like to learn about the actions we are taking as a company as we learn more about COVID-19 and its spread, we encourage you to visit our COVID-19 resource center at https://cvshealth.com/covid-19
We offer a diverse work experience that empowers colleagues for career success. In addition to skill and experience, we also seek to attract and retain colleagues whose beliefs and behaviors are in alignment with our core values of collaboration, innovation, caring, integrity and accountability.

CVS Health is an equal opportunity/affirmative action employer. Gender/Ethnicity/Disability/Protected Veteran - we highly value and are committed to all forms of diversity in the workplace. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities. We comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW and EEO IS THE LAW SUPPLEMENT. Please note that we only accept applications for employment via this site.

We provide reasonable accommodations to qualified individuals with disabilities. If you need to request an accommodation, a qualified interpreter, written information in other formats, translation or other services, please contact our Advice and Counsel Reasonable Accommodations team by emailing Advice and Counsel Reasonable Accommodations team or calling 877-805-9511.

If technical issues are preventing you from applying to a position, contact Kenexa Helpdesk at 1-855-338-5609 or cvshealthsupport@us.ibm.com. For technical issues with the Virtual Job Tryout, contact the Modern Hire Help Desk at 1-877-451-1695 or cvs_support@modernhire.com.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!