Best Western International, Inc.

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Regional Service Manager - Western NY & Eastern PA

at Best Western International, Inc.

Posted: 11/6/2019
Job Status: Full Time
Job Reference #: 743999698894339
Keywords: hotel

Job Description

Company Description

Today’s Best Western has been on a journey of incredible transformation, elevating our brand image, improving the guest experience and enhancing our organizational culture. Today, this culture of modernization and innovation is embraced by our more than 1,000 corporate employees, many of whom have stayed with Best Western for 10, 20, even 30+ years. We are proud to have created a work atmosphere that provides an exciting, fun and rewarding place to work every day.

Job Description

Job Purpose
Improves member value by providing operational, consulting, coaching,  marketing and related property support. Provides training to owners, management, and staff. Develops relationships and builds trust by being primary member contact between Best Western International and assigned regional territory properties.

Essential Job Results

  • Improves member value by providing operational, training, marketing and related property support. 
  • Provides hotel operations consulting services (e.g., revenue management, sales and marketing and property management) to improve property performance. 
  • Uses all relevant tools to statistically analyze and improve operational success through profitability and guest satisfaction. 
  • Consistently applies Best Western quality assurance standards by conducting property visits and assessments targeted at improving individual properties and brand image. 
  • Provides corrective action plans as required. 
  • Builds member value by conducting field-training workshops for owners, management and staff on varied topics with a significant focus on superior customer care. 
  • Communicates brand initiatives by promoting Best Western resources. 
  • Contributes to the team effort with timely communication between members and Best Western departments. 
  • Achieves production and budget standards by effectively planning and scheduling property visits and travel. 
  • Ensures a seamless and expedient transition by conducting effective visits to applicant properties.

Qualifications

Experience

  • Minimum of 5 years hotel General Manager/experience or equivalent.
  • Multi-property management experience preferred.

Education

  • Bachelor’s Degree in Business Administration, Hospitality Management or related field or an equivalent combination of education and experience.

Skills

  • Intermediate proficiency in Microsoft Office Suite.
  • Strong presentation/training skills.
  • Certified Hotel Administrator (CHA) strongly preferred.
  • Certified Hospitality Trainer (CHT) strongly preferred.
  • Ability to attain Best Western Quality Assurance Assessor certification.
  • Strong organizational and time management skills.
  • Self-directed. 
  • Ability to change and/or adapt to new initiatives

Additional Information

All your information will be kept confidential according to EEO guidelines.

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Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!