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Router - (Philadelphia, PA) - Oct/Nov 2017

at logisticare

Posted: 10/24/2017
Job Reference #: 5000265865806
Categories: Other/General
Keywords: company

Job Description

Job Title

Router - (Philadelphia, PA) - Oct/Nov 2017

Requisition Number


Job Description

The Dispatcher/Router is primarily responsible for routing trips to transportation providers by performing the following duties:
  • Reviewing the regional trip reservations utilizing our proprietary software, LCAD
  • Assigning reservations to network transportation providers to ensure that vehicle resources are used most efficiently and effectively to meet client demand
  • Performs other duties as assigned
  • Qualified candidates must have a High School Diploma or GED
  • Routing and dispatch experience preferred
  • Three years of routing experience, geographical knowledge required
  • At least 1 year of heavy phone volume customer service experience
  • Transportation experience to include: trip assignment and dispatching trips
  • Superior customer service and phone skills, problem solving, time management, and organizational skills
  • Ability to accurately type 35 corrected words per minute
  • Ability to work independently or with a team a must
  • Strong computer proficiency with Microsoft Excel, Word and Outlook
  • Knowledge of Medicaid guidelines and covered services a plus
  • Communication, Oral - Ability to communicate effectively with others using the spoken word
  • Communication, Written - Ability to communicate in writing clearly and concisely
  • Customer Oriented - Ability to take care of the customers' needs while following company procedures
  • Interpersonal - Ability to get along well with a variety of personalities and individuals
  • Problem Solving - Ability to find a solution for or to deal proactively with work-related problems
Environmental and Working Conditions:
  • Entire work time is conducted in an office setting
Physical and Mental Requirements:
  • Must be able to understand and follow complex instructions
"LogistiCare is an Equal Opportunity Employer."

Work Location(s)

520 N Delaware Ave, Philadelphia, Pennsylvania 19123

Full-Time/Part Time