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Transportation Supervisor - (Philadelphia, PA) - Oct/Nov 2017

at logisticare

Posted: 10/24/2017
Job Reference #: 5000265856506

Job Description

Job Title

Transportation Supervisor - (Philadelphia, PA) - Oct/Nov 2017

Requisition Number


Job Description

We seek a Regional Supervisor to provide day-to-day oversight and management of staff in pursuit of excellent customer service and coordination of transportation services for recipients. He/she will assist the Regional Manager with network development and contract enforcement. Qualified candidates will have 3+ years proven management experience; in-bound call center experience preferred; 1-2 years transportation experience a plus.

Responsibilities include:

  • Oversee functions of Assistant Transportation Coordinators, QA and Administrative staff.
  • Establish and maintain good working relationship with providers, facilities, clients, co-workers, call center staff and other regional office personnel.
  • Complete weekly call monitoring of ATCs and QA and report to Regional Manager any training issues.
  • Conduct 90 day and annual evaluations of all staff.
  • Serve as primary local contact for transportation providers and facilities.
  • Coordinate work schedules, vacation and leave requests of staff
  • Maintain daily and/or weekly report to Regional Manager of all staff, provider and facility issues.
  • Monitor call stats, ATC aux work and call waiting times and maintain accurate call stat reporting to Regional Manager weekly.
  • Oversee Quality Assurance and complaint handling.
  • Qualified candidates will have demonstrated experience leading and managing staff.
  • 4 year college degree preferred.
  • Must have superior customer service and phone skills, problem solving, time management, and organizational skills.
  • Must possess computer proficiency with MS Office suite (Word, Outlook, Excel) and ability to master proprietary software programs.
  • In-bound call center experience and/or transportation industry, client/vendor (provider) interaction preferred.
  • Demonstrated initiative, ability to follow instructions and complete assignments in a timely manner.
  • Must be able to work independently and as a member of a team. Proven experience dealing with crisis and ability to create processes that best benefit the entire team.
  • Must possess ability to analyze data and report on regional office performance; knowledge of and proficiency in quality improvement tools and processes.

LogistiCare is an Equal Opportunity Employer.

Work Location(s)

520 N Delaware Ave, Philadelphia, Pennsylvania 19123

Full-Time/Part Time