Tri County Toyota

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Job Details

Customer service

at Tri County Toyota

Posted: 5/8/2020
Job Status: Full Time
Job Reference #: 81909
Keywords: phone, inbound

Job Description

PostedMay 26, 2020
Employment TypeFull-time
CompensationDepends upon Skills and Experience
CompanyTri County Toyota
Location15 D and L Drive
Limerick, PA 19468


WELCOME

We recognize and respect the amount of time you are about to invest by applying to this open position. If you complete this job application, you will be kept informed via email status updates (and text messages, if you opt in) throughout the evaluation process.

By continuing with this job application, you will be asked to answer job-specific questions. Please note that the questions contained in this job posting are our sole intellectual property.

Upon receipt of your responses, we will evaluate your submission. If selected for a personal interview, you will receive an email/text with scheduling instructions.

Thank You,
The Hiring Manager

SPECIAL NOTE: If you do not receive a confirmation e-mail within minutes of your job application submission, please check your email bulk or spam folders.
COMPANY DESCRIPTION

Tri County Toyota serving Limerick, PA, and also serving near Pottstown, PA and near Norristown, PA is proud to be an automotive leader in our community. Since opening our doors, Tri County Toyota has maintained our solid commitment to our customers, offering a wide selection of cars and trucks and ease of purchase. 

We are always looking for talented, self-motivated individuals to join our team. If you think you are ready to be a part of an exciting team, then we encourage you to continue with this applicant friendly, online job application!

Tri County Toyota  is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, age, national origin, ancestry, citizenship, disability or veteran status.
JOB DESCRIPTION

Business Development Representative / Customer Service Representative

The Business Development Representative answers all incoming sales phone calls and internet inquiries. The business development representative is responsible for establishing contact with potential purchasers, through phone call, text and email with the goal to set an appointment to meet with our sales consultants.

Responsibilities

  •   Answer all incoming inquiries (calls, chats and email requests) in a friendly and timely manner answering any and all questions.

  •   Converting each inquiry into a set and confirmed appointment for the dealership.

  •   Follow up with all potential purchasers who are not yet ready to make an appointment

  •   Maintain customer relationships

    Previous automotive experience is a plus but NOT required. The ideal candidate will have prior customer service/call center experience. He or she must have a pleasant and courteous personality and a willingness to learn and grow with the company. He or she must have strong phone and computer skills and excellent communication and interpersonal skills.

RESPONSIBILITIES

  • Manages online discussions and responds to requests and comments
  • Attends all staff meetings, trainings, and educational classes as required
  • Performs other duties as assigned
  • Manages inbound phone inquiries and routes calls accordingly
  • Meets or exceeds all service and sales targets
QUALIFICATIONS

  • Strong computer and internet skills, including Microsoft Office suite
  • Highly professional and dependable
  • Strong organization skills, able to multi-task, and can manage time to meet frequently changing deadlines in a fast-paced environment
  • Strong proofreading and editing skills
  • Team player with excellent communication and interpersonal skills
BENEFITS

  • Excellent Advancement Opportunities
  • Company Discounts
  • Flexible Schedule